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Manager, Implementation Services (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of LogicGate. We are currently looking for a Manager, Implementation Services in the United States.. This is an exciting opportunity for an experienced professional services leader to join a high-growth, mission-driven team. In this role, you will lead and scale a group of implementation specialists, owning both the operational oversight and strategic initiatives that drive customer success. Your work will directly impact the speed and quality of solution delivery while helping build the next evolution of service excellence. You’ll collaborate cross-functionally, contribute to methodology refinement, and play a central role in elevating the team’s performance and alignment with company-wide objectives.. . Accountabilities:. . Lead, coach, and scale a team of implementation professionals, ensuring effective talent management, development, and retention.. . Oversee team operations including pre-sale scoping, onboarding, enablement, capacity planning, AI innovation integration, and reporting.. . Own and drive key strategic initiatives from conception to execution, assembling cross-functional teams and tracking outcomes.. . Continuously improve delivery methodologies to streamline operations, enhance quality, and reduce time-to-value for customers.. . Serve as a main escalation point for customer issues, resolving complex challenges and partnering with leadership when necessary.. . Guide program-level support for complex, multi-application customers, ensuring seamless execution and consistent outcomes.. . Partner with sales, customer success, and product teams to align service delivery with company strategy and customer expectations.. . . . 7+ years of experience in enterprise software professional services, consulting, or related fields; GRC industry experience is a plus.. . Minimum of 3 years in people leadership, ideally with experience managing other leaders and building high-performing teams.. . Demonstrated success leading strategic initiatives that deliver measurable business impact and operational maturity.. . Expertise in managing customer relationships and resolving escalations with a solutions-oriented mindset.. . In-depth understanding of professional services operations, including resource management, delivery frameworks, and project scoping.. . Excellent communication and leadership skills with the ability to influence across multiple levels and functions.. . . Company Location: United States.