Czech Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is looking for a dedicated Czech Speaking Support Specialist to join our Online Travel Agency team. In this crucial role, you will serve as the primary point of contact for our Czech-speaking clients, providing them with excellent support and assistance regarding their travel inquiries and bookings. Your responsibilities will include answering customer questions about travel options, resolving issues, and helping clients navigate our online booking platform. If you are passionate about travel and committed to delivering top-notch customer service, we would love to hear from you!. Responsibilities. . Provide exceptional support to Czech-speaking clients via phone, email, and chat.. . Assist customers with inquiries related to travel bookings, itineraries, and related services.. . Resolve client issues effectively to ensure high levels of customer satisfaction.. . Guide clients through our online booking platform and address any technical inquiries.. . Document client interactions and feedback for continuous improvement.. . Collaborate with internal teams to escalate and resolve complex issues when necessary.. . Stay informed about travel industry trends and company offerings to provide accurate information.. . . Fluency in Czech and English, both written and spoken.. . Prior experience in customer support or service-oriented roles, preferably in the travel industry.. . Strong communication skills with a focus on resolving client inquiries effectively.. . Ability to work independently and as part of a team to achieve customer satisfaction.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with good organizational skills.. . Enthusiasm for travel and a desire to help clients in their travel planning.. . Flexibility to work varied hours, including weekends or holidays as needed.. . Company Location: Bulgaria.
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