We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Staff Inbound Product Manager - ITSM at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Staff Inbound Product Manager - ITSM in India.. As a Staff Inbound Product Manager for ITSM, you will lead the development of enterprise-grade service management solutions that enable seamless digital operations. You will partner closely with cross-functional teams to define product strategy, prioritize initiatives, and translate customer needs into actionable roadmaps. This role emphasizes AI-driven workflows, automation, and proactive operational capabilities to improve incident response, problem management, and overall service delivery. You will guide multiple teams through product development, driving high-quality, scalable solutions while maintaining strong customer focus. The position offers the opportunity to work in a dynamic, fast-growing environment where your contributions directly impact enterprise operational excellence and customer satisfaction.. . Accountabilities. Define and drive the product strategy and roadmap for ITSM solutions, ensuring alignment with business objectives and customer needs.. Lead cross-functional teams to deliver high-quality products, managing development from ideation through release.. Integrate usability studies, research, and market analysis into product requirements to enhance user experience and adoption.. Translate complex business and technical problems into clear, actionable requirements for engineering and design teams.. Influence stakeholders across the organization to achieve alignment and consensus on product priorities.. Monitor and analyze product metrics to evaluate performance, inform decisions, and optimize workflow automation.. Serve as a mentor and coach to junior product managers, fostering team development and knowledge sharing.. 8+ years of software product management experience, preferably in enterprise ITSM or related domains.. Strong understanding of ITSM fundamentals, including major incident management, problem management, on-call processes, and ServiceDesk/fulfiller personas.. Technical fluency with enterprise platforms, workflows, and automation tools.. Experience leveraging AI or AI-powered tools to enhance workflows, decision-making, or problem-solving.. Proven ability to define product requirements, prioritize features, and develop product roadmaps.. Strong analytical, communication, and stakeholder management skills.. Experience working with enterprise customers and distributed teams, including offshore collaboration.. Metrics-driven mindset with the ability to define and track success metrics effectively.. . Company Location: India.