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Spanish Speaking Customer Service for Pharmaceuticals industry at Mercier Consultancy. Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative to join our team in the Pharmaceuticals industry. In this essential Junior role, you will provide outstanding support to our Spanish-speaking customers, assisting them with inquiries related to pharmaceutical products and services.. Your fluency in Spanish will be critical as you help clients navigate our product offerings, address questions about medications, and provide information regarding orders and services. By delivering exceptional customer service, you will play a pivotal role in ensuring that healthcare providers and patients receive the information and support they need.. Responsibilities. . Provide high-quality customer service in Spanish via phone, email, and chat regarding pharmaceuticals. . Assist customers with inquiries about product availability, usage instructions, and order status. . Resolve customer issues and complaints efficiently and professionally. . Document customer interactions accurately in our CRM system. . Collaborate with internal teams, including sales and logistics, to ensure smooth order fulfillment. . Gather and relay customer feedback to improve service quality and product offerings. . Stay informed about industry regulations, pharmaceutical trends, and product information. . . Fluency in Spanish and English, with strong verbal and written communication skills. . Exceptional customer service abilities and a proactive approach to problem-solving. . Experience in customer service, particularly in the pharmaceuticals or healthcare sector, is preferred. . Able to manage multiple inquiries and work effectively in a fast-paced environment. . Detail-oriented with strong organizational skills. . Passion for healthcare and helping customers navigate their pharmaceutical needs. . Familiarity with CRM systems and customer support software is a plus. . Company Location: Greece.