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French Speaking Customer Loyalty Advisor at Mercier Consultancy. Mercier Consultancy is on the lookout for an enthusiastic French Speaking Customer Loyalty Advisor to become a vital part of our team! In this role, you will play a key part in building and nurturing strong relationships with our French-speaking customers, ensuring they feel valued and appreciated.. Your primary responsibility will be to assist customers in their journey with us, addressing their needs and queries in a prompt and professional manner. Your fluency in French will be essential in delivering exceptional customer service that drives loyalty and satisfaction.. Key Responsibilities. . Engage with French-speaking customers through various communication channels, providing outstanding support and assistance.. . Resolve customer inquiries and issues efficiently, ensuring a positive customer experience.. . Proactively follow up with customers to gauge satisfaction and identify further opportunities to assist.. . Gather and analyze customer feedback to drive improvements in service delivery.. . Collaborate closely with different teams to develop and implement customer loyalty initiatives.. . Inform customers about new products, services, and loyalty programs that may benefit them.. . Participate in training sessions to continuously improve product knowledge and customer service skills.. . . Fluency in French and English, both written and spoken.. . Excellent interpersonal and communication skills.. . Prior experience in customer service or loyalty programs is preferred.. . Strong analytical and problem-solving abilities.. . A genuine passion for delivering high-quality customer experiences.. . Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.. . Willing to learn and contribute to the overall success of the team.. . Company Location: Greece.