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Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia at Ten Group. About the Role. Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a . Lifestyle Manager (Remote). . Based in . Malaysia. , you’ll work from the comfort of your home while collaborating with a . diverse, multinational team across Asia and beyond. .. In this role, . no two days are ever the same. . You’ll support high-profile members by providing personalized solutions and recommendations across . Travel, Retail, and Entertainment. , using your communication, research, and problem-solving skills. Your mission is to . delight our members and exceed their expectations. , every time.. What You’ll Do. . Build strong relationships with members by understanding their unique lifestyle needs and preferences . . Manage incoming requests via phone, email, or chat in a timely and professional manner . . Research and recommend tailored options that go above and beyond member expectations . . Offer proactive lifestyle suggestions to maximize member value . . Coordinate with internal and external partners to deliver seamless service . . Advocate for your members and help resolve any issues with empathy and ownership . . Translate or adapt responses as needed to ensure clear communication . . Deliver on deadlines while maintaining a . customer-first mindset. . . What We Offer. . . Remote work flexibility. – Work from anywhere in Malaysia . . . Career growth & training. – Ongoing coaching, learning resources, and clear development paths . . . Multinational environment. – Collaborate with global colleagues and international clients . . . Customer-focused culture. – Be part of a team that truly cares about making people’s lives better . . A chance to join a . fast-growing, entrepreneurial company. that values innovation and excellence . . Competitive compensation and performance-based recognition . . About Ten Group. At Ten, our mission is simple: . to become the most trusted service company in the world. .. We are the global leader in lifestyle management and concierge services, operating from . 20+ global offices. with a team of over . 800 professionals. . Our unique blend of . cutting-edge technology and human expertise. allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail.. We are proud to support a . diverse and inclusive culture. , and we are always looking for people who are driven, service-minded, and eager to grow with us.. Join Us. If you're ready to make a difference in people's lives while building your own rewarding career, apply today and discover what it’s like to be part of . Ten’s growing APAC team. .. . Fluent Mandarin, Cantonese and English – written and spoken. . Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times. . The ability to work independently and perform well with little supervision. . Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills. . Excellent time management skills with the ability to multi-task. . Detailed orientation and deadline driven to ensure that demanding standards are met.. . Embraces a complex, busy and dynamic work environment. . Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage. . . . Additional Attributes:. . Adaptability to change and evolving environments.. . Ability to work independently while demonstrating accountability.. . Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public Holidays. Please note: This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.. #. Remote Work . #. Career Growth . #. Multinational Environment . #. Customer-focused Culture. Company Location: Malaysia.