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Italian Speaking Customer Support for DJI - Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Customer Support Representative for DJI, working remotely from Greece. As a customer support representative for this renowned brand, you will play a crucial role in assisting customers with their inquiries related to DJI products. Your passion for technology and commitment to providing outstanding service will help elevate the customer experience.. Key Responsibilities. . Provide exceptional customer support to Italian-speaking clients regarding DJI products and services via phone, email, and chat.. . Assist customers with inquiries related to product features, troubleshooting, and after-sales service.. . Facilitate the resolution of customer issues quickly and efficiently to ensure customer satisfaction.. . Document interactions with customers accurately, keeping detailed records of inquiries and resolutions.. . Collaborate with the technical support team to address complex issues and product inquiries.. . Stay informed about DJI’s latest products, services, and industry trends to provide informed assistance.. . . Fluency in Italian (both written and spoken) is required; knowledge of English is advantageous.. . Experience in customer support or service, ideally in the tech or electronics sector, is preferred.. . Strong communication skills with a friendly and empathetic approach to customer interactions.. . Excellent problem-solving abilities and a proactive approach to addressing customer needs.. . Familiarity with using CRM systems and general computer applications.. . Ability to work independently in a remote environment while managing time effectively.. . A genuine interest in technology and the products offered by DJI.. . Company Location: Greece.