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Remote IT Support at Geeks on Site. Company:. Otepolo Group. . Location:. Remote (LATAM only). . Salary:. $900 USD/month. . Contract Type:. Independent Contractor (must have or be able to open a Payoneer account). About the Role. Otepolo Group is seeking a proactive and reliable . IT Support Specialist. to join our remote team. You’ll be the go-to person for resolving technical issues, ensuring smooth day-to-day operations for our internal systems, and supporting our LATAM-based team in a fully remote environment.. Responsibilities. . Troubleshoot and resolve hardware, software, and network-related issues remotely . . Support users with Google Workspace (Gmail, Google Meet, Google Docs, etc.) . . Manage access, users, and security configurations within the . Google Admin Console. . . Support and manage . CRM platforms. (e.g., permissions, integrations, technical troubleshooting) . . Provide onboarding support for new hires (email creation, access setup, etc.) . . Monitor and improve overall IT system health . . Keep a detailed log of incidents and resolutions . . Collaborate with departments to ensure smooth IT workflows . . . Proven experience in IT support or similar technical roles (remote support experience preferred) . . Strong knowledge of . Google Workspace. and . Admin Console. . . Experience working with . CRMs. (HubSpot, Salesforce, or similar) . . Familiarity with diagnosing . network issues. (VPN, connectivity, router setups, etc.) . . Ability to communicate technical concepts clearly and patiently . . Excellent problem-solving skills . . English proficiency (written and spoken) . . Must have a . Payoneer account. or be eligible to open one . . Company Location: Nicaragua.