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Customer Billing Representative - EST Working Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions SA . is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. We are hiring!. Our U.S.-based client providing dental care to nursing homes is looking for a . Customer Billing Representative. . The successful individual will handle . customer billing inquiries, review account balance . details to determine the appropriate method to . collect . and . accurately document accounts. . Experience on . QuickBooks . is preferred.. Working hours:. . Monday to Friday . from . 15h00pm to midnight (SA Time). . PLEASE NOTE:. . . Internet Requirements:.  A . fixed fibre line.  with a minimum speed of . 25 Mbps (upload & download).  and the ability to support a . wired Ethernet connection.  is mandatory. Applicants without a fixed fibre line cannot be considered.. . . Power Backup:.  A . reliable power backup solution.  is required to manage . load shedding and power outages. . Applicants without a power backup cannot be considered.. . Job Responsibilities:. . Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution. . . Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies. . . Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems. . . Collaborate with internal teams to ensure account information is accurate and up to date. . . Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship. . . Assist in preparing financial documentation and reports related to billing and collections activity.. . . Strong attention to detail with a methodical and analytical approach to problem-solving. . . Excellent verbal and written English communication skills. . . Proficient in Microsoft Office Suite, particularly Excel and Outlook. . . Proficient with QuickBooks.. . Ability to remain patient, empathetic, and professional in all customer interactions.. . If you are not contacted within 14 working days, please consider your application unsuccessful.. Company Location: South Africa.