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Customer Success Manager at Remote Recruitment. A growing UK-based company is seeking a proactive and relationship-driven . Customer Success Manager. to ensure client satisfaction, drive retention, and support long-term account growth. In this role, you will act as a trusted advisor to clients, helping them maximise the value of the company’s products or services. This is an exciting opportunity to work remotely with a customer-centric organisation that values communication, strategic thinking, and collaborative success.. Key Responsibilities. Serve as the main point of contact for a portfolio of clients, ensuring a seamless onboarding experience and ongoing satisfaction.. Build strong, long-term relationships with clients through regular check-ins, performance reviews, and proactive support.. Understand clients’ goals and challenges to provide tailored solutions and product recommendations.. Monitor customer usage and engagement data to identify risks or opportunities and take appropriate action.. Coordinate with internal teams (e.g., sales, product, and support) to resolve issues and ensure client needs are met.. Advocate for clients internally by sharing feedback and contributing to product or service improvements.. Track key performance indicators such as renewal rates, customer satisfaction, and net promoter scores.. Support the development of success plans, training resources, and best practices to improve the customer experience.. Qualifications and Experience. Minimum of . 2–3 years’ experience. in a customer success, account management, or client-facing role.. Strong communication and interpersonal skills with a passion for delivering outstanding service.. Proven ability to manage multiple client relationships and prioritise tasks effectively.. Experience with CRM platforms such as HubSpot, Salesforce, or similar.. Strategic thinker with strong problem-solving skills and a results-driven mindset.. Ability to work independently in a remote setting while collaborating across teams.. Must have access to a . reliable internet connection and a personal laptop. suitable for remote work.. Company Location: South Africa.