Portuguese Speaking Customer Service Agent For A 5 Star International Airline at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an incredible opportunity for a Portuguese Speaking Customer Service Agent to join a prestigious 5-star international airline. This role provides you with the chance to engage with travelers from around the world while delivering exceptional service in the airline's vibrant environment. As a Portuguese Speaking Customer Service Agent, you will assist passengers with their inquiries, help them navigate their travel arrangements, and ensure a seamless travel experience. If you're passionate about the travel industry and committed to providing top-notch customer support, we would love to hear from you!. Responsibilities. . Deliver outstanding customer service to Portuguese-speaking passengers through various channels including phone, email, and social media.. . Assist customers with inquiries related to flight bookings, cancellations, baggage policies, and travel arrangements.. . Effectively handle customer complaints with empathy while providing timely resolutions.. . Provide accurate information about the airline’s services, promotions, and travel guidelines.. . Document customer interactions accurately to drive service improvement.. . Collaborate with team members to enhance overall customer satisfaction.. . Stay updated on the latest airline policies, services, and industry trends.. . . Fluency in Portuguese is essential; proficiency in English is highly desirable.. . Previous experience in customer service, preferably in the travel or hospitality sector.. . Excellent communication and interpersonal skills.. . Ability to work calmly and efficiently under pressure.. . Familiarity with airline operations and customer service platforms is beneficial.. . Willingness to work flexible hours, including weekends and holidays, to meet passenger needs.. . Company Location: Greece.
Telegram
Linkedin
Twitter
Instagram
Facebook