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German-speaking Support Specialist - Remote in Greece at Mercier Consultancy BG. Mercier Consultancy is looking for a German-speaking Support Specialist to join our team, offering the convenience of remote work from Greece. In this role, you will be responsible for providing high-quality support to our German-speaking customers, assisting them with their inquiries, and ensuring that their experience with our services is extraordinary. You will play a key role in enhancing customer satisfaction and building strong relationships with our clients. If you are enthusiastic about helping others and want to work in a supportive, dynamic environment, we encourage you to apply!. Responsibilities. . Provide comprehensive support to German-speaking clients via phone, email, and live chat.. . Efficiently manage customer inquiries, ensuring timely and accurate resolutions.. . Troubleshoot issues and coordinate solutions with internal teams when necessary.. . Maintain detailed records of customer interactions and feedback for continuous improvement.. . Stay informed about product updates and industry trends to provide relevant information to clients.. . Engage in proactive communication with clients to enhance their experience and satisfaction.. . Participate in regular training sessions to sharpen your skills and knowledge.. . . Fluency in German and English, with excellent written and verbal communication abilities.. . Experience in customer support or a related field is preferred.. . Strong problem-solving skills and a customer-oriented approach.. . Ability to work independently and efficiently in a remote work environment.. . Competence in using customer support software and technical tools.. . Attention to detail and a commitment to delivering high-quality service.. . Adaptable to changing work conditions and client needs.. . Company Location: Greece.