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Customer Success Consultant at Employment Hero. Who we are. Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.. The EH Way. At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.. . We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission. . We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy. . We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale. . We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission. . We Live by Our Values – we role model our values 100% of the time. . We Expect High Performance – we set a high standard and we’re not satisfied with being average.. . This role. As a Customer Success Manager you'll be responsible for:. . Act as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and goals.. . Collaborate with clients to develop and execute tailored success plans, ensuring they achieve their desired outcomes and maximize product adoption and value of the Employment Hero offerings. . Provide proactive guidance and recommendations to clients on best practices, product features, and strategies to optimize their usage of our platform.. . Conduct regular check-ins and business reviews to assess client progress, address any challenges, and identify opportunities for expansion.. . Serve as a problem solver and advocate for clients, addressing any technical issues, concerns, or questions promptly and effectively.. . Collaborate with cross-functional teams, including Sales, Product, and other CX teams, to ensure a seamless customer experience and successful resolution of client needs. . Monitor and analyze client usage data and metrics to identify trends, proactively address potential issues, and provide data-driven insights to clients.. . Identify opportunities for upselling and cross-selling additional products or services that align with client needs and objectives.. . Champion customer feedback and insights internally, contributing to product enhancements and improvements based on client input.. . Stay up-to-date with industry trends and best practices in SaaS, customer success, and related fields to continually provide value to clients.. . Who you are. To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:. . 3-4 years of experience in Customer Success Management or account management within a tech or SaaS environment, including some exposure to enablement, and development roles.. . Experience in the HR or Payroll tech industry.. . Familiarity and usage of Customer Success tools such as Asana, G Suite, Salesforce, Zendesk, and Confluence, either as a user or with some administrative experience.. . Strong interpersonal, communication and presentation skills, with a willingness to learn and grow.. . Strong ability to build rapport, trust, and credibility with clients at all levels of an organization and execute under deadlines with guidance where necessary.. . Experience collaborating with global teams.. . Excellent problem-solving and critical-thinking abilities, with a proactive approach to identifying and addressing client needs.. . Proficiency in analyzing data and translating insights into actionable recommendations.. . Self-motivated, adaptable, and able to thrive in a fast-paced and evolving environment.. . What we can offer. At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means. . You will work remotely, with the flexibility to own your time and impact. . You will access cutting-edge tools to amplify your work, knowledge and outputs . . You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. . You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies . . You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidized egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities.. . At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legal/applicant-policy/. Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.. Company Location: United Kingdom.