German Speaking Customer Service for Digital Marketing Platform - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a Digital Marketing Platform with the chance to work in enchanting Greece. This role is tailored for individuals who are passionate about digital marketing and customer support. As a representative, you will assist clients in navigating the platform, addressing their inquiries, and ensuring they maximize their digital marketing efforts, all while communicating effectively in German.. Key Responsibilities. . Handle customer inquiries regarding the digital marketing platform, including features, pricing, and troubleshooting via phone, email, and chat in German.. . Provide comprehensive guidance to customers on optimizing their use of the platform.. . Assist in onboarding new clients and ensuring they understand platform functionalities.. . Resolve customer complaints and technical issues promptly, maintaining a high level of customer satisfaction.. . Document all customer interactions accurately in the CRM system.. . Collaborate with product and technical teams to relay customer feedback and suggest improvements.. . Stay updated on digital marketing trends and platform updates to enhance customer interactions.. . . Fluency in German (both written and spoken) is essential; knowledge of English is a plus.. . Experience in customer service or support, preferably in digital marketing or tech-related fields.. . Strong communication skills and a customer-focused approach.. . Problem-solving abilities with a proactive attitude towards customer needs.. . Aptitude for managing multiple tasks efficiently in a fast-paced environment.. . Familiarity with CRM tools and customer service software.. . Willingness to relocate or work in Greece, with the flexibility to adapt to new environments.. . Company Location: Spain.
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