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ServiceNow Process Consultant at SSC HR Solutions. Job Summary:. . We are seeking a skilled and experienced ServiceNow Process Consultant with expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The ideal candidate will possess a strong background in ITIL-based processes, and hands-on experience with the ServiceNow platform to drive process optimization, stakeholder engagement, and successful solution delivery. You will play a key role in analyzing business needs, designing scalable ServiceNow processes, and guiding implementation best practices.. Key Responsibilities:. • Act as the subject matter expert (SME) on ITSM, ITOM, and ITAM modules in ServiceNow. . • Conduct workshops and consult with business stakeholders to define current and future state processes. . • Perform gap analysis and recommend solutions based on industry best practices and ITIL framework. . • Design, document, and improve ITIL-aligned processes (Incident, Problem, Change, Request, CMDB, Discovery, Asset Lifecycle, etc.). . • Collaborate with ServiceNow developers and architects to translate process requirements into technical designs. • Support UAT, training, and organizational change management initiatives. . • Ensure platform configurations and customizations meet business needs and compliance standards. . • Develop KPIs, reports, and dashboards to monitor performance and adoption of implemented solutions. . • Stay updated with the latest ServiceNow features, releases, and industry trends. . Required Skills & Qualifications: . • Bachelor’s degree in information technology, Computer Science, or a related field. . • 5+ years of IT consulting or business process consulting experience. . • 3+ years of hands-on experience working with ServiceNow ITSM, ITOM, and/or ITAM modules. . • Strong understanding of ITIL v3/v4 frameworks and related best practices. . • Experience in process design, business analysis, and stakeholder engagement. . • Ability to create process maps, SOPs, and detailed documentation. . • Proficient in using ServiceNow tools such as Flow Designer, Service Catalog, Discovery, CMDB, and Asset Management. . • Strong analytical, problem-solving, and communication skills. Preferred Qualifications: . • ServiceNow Certifications such as o Certified System Administrator (CSA) o Certified Implementation Specialist – ITSM, ITOM, or ITAM o Certified Application Developer (CAD) (optional but desirable) . • ITIL v4 Foundation or higher certifications. . • Knowledge of integration protocols (REST, SOAP), data modeling, and scripting (JavaScript) is a plus. . • Experience in Agile/Scrum project environments. Soft Skills: . • Excellent interpersonal and client-facing communication. . • Strong documentation and presentation skills. . • Proven ability to manage multiple priorities in a fast-paced environment. . • Team player with the ability to work independently.. Company Location: Egypt.