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Creator Success Manager (Business & Monetisation) - Fully Remote | SaaS at Passion.io. Build Creators Who Don’t Just Launch - They Last. 🚀. You know . that. shift.. When a creator stops saying. “I’m building something…”. and starts saying. “I’m scaling something.”. That moment?. That’s your territory.. At Passion.io, we’re . building at the frontier of the creator economy. . We’re rolling out . AI-powered features. that radically accelerate how creators build, launch, and scale inside our platform - and you’ll . be. . part of that evolution. . 🔄. This role exists to guide creators through . onboarding, launch, monetisation, and retention. - so they don’t just publish an app… They build a business that lasts.. Not just hype.. Not just downloads.. Revenue. Renewal. Reputation.. Now, we’re doubling down.  . Which means…  This isn’t traditional Customer Success. We need someone who understands:. → Audience growth. → Offer positioning. → Monetization psychology. → Revenue strategy and conversations. → And what it actually takes to scale a personal brand. You . don’t wait for churn. signals.  You . design momentum before. they happen.. If you’ve lived inside the . creator economy. - . built. something, . coached. something, . launched. something - . keep reading. This one’s for you 😉. 🌞A Day In Your Creator Orbit:. You’ll manage ±45 premium creators - primarily US-based (so yes, . EST/PST is part of your rhythm. ).. On any given day, you’re:. Guiding a creator. through refining their offer and pricing. Reviewing . funnel strategy. before a launch. Spotting early churn. signals in your portfolio. Documenting. progress and revenue . milestones. Jumping on a momentum call where . you challenge thinking (with care and clarity). Ensuring creators are . leveraging new product features. ✅ You’re not reacting.  You’re . steering. .. ✅ You’re . commercially aware.. ✅ You treat . their. growth like it’s partly . yours. .. 🔁 A Week in Your Growth Engine. Running structured . business review. sessions. Executing and . refining lifecycle playbooks. Monitoring. NRR, engagement signals, and . health scores. Identifying . upsell opportunities. naturally through strategy. Sharing creator feedback with . Product & Marketing. Collaborating . cross-functionally on retention. OKRs. This is high-touch.  But it’s also high-impact, high-ownership. ❤️‍🔥 . 🚀 The Long Game You’re Building. Over time, you will:. Refine. onboarding, launch & retention . playbooks. Strengthen . scalable. high-touch systems. Turn creators into . brand advocates. Reduce churn. through . proactive. strategy. Increase expansion revenu. e through smart positioning. Contribute. meaningfully to how Customer . Success evolves. at Passion. You’re not just maintaining accounts.  You’re shaping outcomes. ⚡. If This Sounds Like You… We’d Rave to Meet You 😎. You have . 2+ years in CSM, onboarding, or revenue-focused client roles. You’ve advised customers on . business or monetisation strategy. You . understand the creator economy. (not just conceptually - . practically. ). You’re . commercially confident. (upsell and renewal conversations energise you). You . balance empathy. with empathetic . directness. .  . You naturally apply . high emotional intelligence & structured thinking. You . design success plans. , not just follow them. You’ve worked in . high-touch. environments where . ownership. matters. You’re comfortable with . CRMs. (HubSpot etc.) and . portfolio health tracking. And If This Describes You… It’s A “Must-Meet” Moment 🔥. You’ve . built or scaled. your own . digital product. or personal . brand. You’ve . coached creators. or entrepreneurs. You think in NRR. , expansion, and . revenue. impact. You are . pragmatic. and have the ability to . customize support. by use case. You understand . lifecycle triggers & health scores. You’re analytical.  . Decisions you make are data-led. You’re. technically comfortable. discussing . integrations. , . backend logic, or automations. You thrive in . fast-moving startup. environments. A Quick Reality Check (In The Best Way) 💬 . This role . isn’t about reactive ticket queues. Your playground is powerful . revenue conversations. You’re . confident. drawing the line between . empathy. and . clarity. You crave . ownership. You see . each creator’s success . as. shared . success. If that excites you - you’re in the right place.. You’ll Know You’re Winning When… 📈. Creators stay, grow, renew. - and rave about working with . you!. Your. . portfolio. shows stable, predictable, . growing NRR. Creators see you as a strategic . business partner. Portfolio . health scores are improving. , not reactive. Success. plans are . clear. , . documented. , and . measurable. Product & Marketing decisions are . influenced. . by your insights. Creators. launch profitable apps - and . stay long-term. That’s Impact. 💪. Company Location: Canada.