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Remote Dispatcher & Inside Sales at Air1st Heating & Cooling, LLC. Location:.  Remote (Philippines). Schedule:.  Full‑time, aligned to U.S. Central Time (CST/CDT) with occasional weekend/after‑hours rotation. Reports to:.  Operations Manager. About Air1st HVAC. Air1st HVAC is a U.S.-based residential and light‑commercial heating and cooling company focused on fast response, clear communication, and dependable service. We’re growing and leveling up our customer experience—this role is a big part of it.. Role Overview. You’ll be the first voice our customers hear and the dispatcher for our technicians. Half of your day is . inbound.  (answering calls, booking jobs, dispatching techs, keeping routes tight); the other half is . outbound sales.  (calling fresh web leads, texting/emailing estimates, and booking free inspections/service calls). If you love juggling moving parts, talking to people, and turning inquiries into scheduled jobs—this is for you.. What You’ll DoInbound / Dispatch. . Answer inbound calls and chats with empathy and urgency; identify needs and book appointments.. . Dispatch and re‑dispatch technicians based on skill, location, and route efficiency; minimize drive time and gaps.. . Monitor job progress in real time; update customers on ETAs, delays, and follow‑ups.. . Triage emergencies and prioritize same‑day/next‑day slots.. . Outbound / Sales. . Call and text . new “Free Quote/Inspection” leads.  within minutes; qualify needs and convert to scheduled visits.. . Send estimate links/templates; follow up methodically until outcome (booked / not interested / later).. . Re‑engage older quotes and unsold recommendations; aim for estimate‑to‑job conversion.. . Log all notes, outcomes, and next steps cleanly in the CRM.. . Customer Experience & Admin. . Be the calm, confident point of contact throughout the job lifecycle.. . Collect and confirm customer details, service addresses, and access instructions.. . Tag calls/leads accurately; keep pipelines, statuses, and calendars up to date.. . Surface recurring issues or process gaps to the team; suggest improvements.. . What Success Looks Like (Core KPIs). . High . booking rate.  from inbound calls and web leads.. . Fast . speed‑to‑lead.  on new quote requests.. . Strong . schedule utilization.  (tight routes, minimal idle time).. . Growing . estimate‑to‑job conversion.  and reduced no‑shows/cancellations.. . Consistently positive customer feedback and clear, complete CRM notes.. . Must‑Have Qualifications. . . Fluent English.  (C2‑level speaking and writing; clear, confident phone presence).. . . Call center, CSR, dispatcher, or inside sales.  experience—ideally in home services (HVAC, plumbing, electrical) or similar.. . Skilled with calendars, CRMs, and VoIP softphones; quick to learn new tools.. . Excellent judgment under time pressure; strong memory for details; proactive communicator.. . Reliable home office: fast/stable internet, quiet environment, noise‑canceling headset, reliable power.. . Comfortable working . U.S. Central Time.  and coordinating with U.S. customers/teams.. . Nice‑to‑Have. . . Spanish bilingual.  (highly preferred).. . Experience with home‑service platforms (e.g., ServiceTitan, Housecall Pro, Jobber) or ticketing tools.. . Familiarity with U.S. geography/time zones and common HVAC terminology.. . Job Type: Full-time. Pay: Php345.00 - Php400.00 per hour. Expected hours: 45 per week. Education:. Bachelor's (Preferred). Language:. English (Required). Work Location: Remote. Company Location: Philippines.