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Dental Virtual Assistant (Appointment Setting, Reactivation & Collections) at Winning Assistants. Job Title:. Dental Virtual Assistant (Appointment Setting, Reactivation & Collections) . Job Type: . Part-Time. Work Setup: . Remote. Salary: . $6 – $7 per hour. Job Code:. TT-T. Work Schedule (MST – Mountain Standard Time):. Tuesday – Thursday: 4:00 PM – 7:00 PM (3 hours/day). Friday: 8:00 AM – 12:00 PM (4 hours). Saturday: 8:00 AM – 1:00 PM (5 hours). Sunday: 8:00 AM – 10:00 AM (2 hours). Company Overview:. The company provides general, implant, and family dentistry services.. Role Overview:. We are looking for a Dental Virtual Assistant to support patient communication, scheduling, and billing-related tasks. This role focuses heavily on outbound calls, patient follow-ups, and improving appointment conversions and collections. The team prioritizes consistent communication, efficient scheduling, and proactive patient outreach to support practice growth.. Key Responsibilities:. Conduct patient reactivation calls to re-engage inactive patients and bring them back on the schedule (multi‑touch cadence until marked cold). Perform post-visit follow-up calls/ post‑visit outreach  to encourage treatment plan acceptance and gather feedback. Handle collections and aging accounts follow-ups to reduce outstanding balances. Manage appointment scheduling and send reminders. Provide professional customer service . Provide inside sales support (such as collecting payments). Support daily administrative and patient coordination tasks. Manage inbound & outbound communications and patient inquiries . Perform billing support tasks. Ensure consistent outreach using structured follow-up cadences. Performance Expectations:. From a list of 200 patients, book 10 appointments (5% baseline) within the first phase . 90-day target: Scale from 10 to 30 appointments (30% conversion rate) . Reactivation rate: Increase the practice's current 60% reappointment rate toward 90% . Collections follow-up: Consistent aging account outreach (frequency/completion rate). Post-treatment feedback: Gather insights from patients who didn't complete treatment plans  . Core Skills & Experience:. Strong spoken English with a neutral or North American-sounding accent. At least 1 year experience in outbound calling, follow-ups, or appointment setting. At least 1 year experience in patient reactivation and collection. At least 1 year of relevant experience in a dental or healthcare setting. Familiarity with Dentrix or similar dental/medical systems. Experience using phone/VoIP systems such as Mango. Understanding of HIPAA compliance and data security practices. Technical & Functional Requirements:. Ability to manage patient records and scheduling systems. Comfortable using CRM, messaging apps (Slack, WhatsApp, etc.), email, and phone systems. Ability to track tasks, follow structured processes, and meet performance targets. Soft Skills & Work Ethic:. Strong communication and phone presence. Patient, persistent, and resilient (especially in outbound calling scenarios). Empathetic and customer-service oriented. Highly organized and disciplined with follow-ups. Goal-oriented and comfortable with targets (appointments, collections). Flexible with evening and weekend work schedules (aligned with MST). Deal Breakers:. Poor phone communication skills. Lack of consistency or follow-through. No experience or ability in sales/conversion or collections. Non-compliance with HIPAA/security standards. Inability to work with Dentrix or Mango systems. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device: . Reliable laptop or desktop computer.. Internet:. High-speed connection (minimum 10 Mbps).. Audio: . Noise-canceling headset.. Video:. Webcam for virtual meetings.. Workspace: . Quiet, professional environment.. Company Location: Philippines.