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Atlassian Platform Engineer at Verinext. Join Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As an Atlassian Platform Engineer, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.. We are seeking an experienced . Atlassian Platform Engineer. to oversee the administration, customization, and enhancement of our Healthcare client's Atlassian tools, including Jira, Jira Service Management (JSM), Confluence, Trello, and Bitbucket. You will work closely with cross-functional teams to streamline operations, improve processes, and ensure efficient ticket management workflows. The ideal candidate is a problem-solver with in-depth knowledge of the Atlassian suite and a passion for driving continuous improvement across teams.. Flexibility is valued as this is a fully remote opportunity. Key Responsibilities:. . . Platform Administration:. Configure, maintain, and optimize Atlassian tools (Jira, JSM, Confluence, Trello, and Bitbucket) to meet the evolving needs of the organization.. . . Process Improvement:. Collaborate with stakeholders to identify areas of inefficiency and implement enhancements to streamline workflows, processes, and reporting.. . . Customization & Automation:. Design, develop, and implement Jira workflows, screens, fields, permissions, and automation rules to support team-specific requirements.. . . Ticket Management & Operations:. Ensure smooth operation of the ticketing systems, monitor issue resolution timelines, and enhance the efficiency of support processes.. . . Integration & Collaboration:. Integrate Atlassian tools with other platforms and third-party applications to improve team collaboration and data flow.. . . Security & Compliance:. Enforce security measures and compliance standards (HIPAA) across the platform.. . . Support & Troubleshooting:. Act as the primary point of contact for all Atlassian-related issues, providing troubleshooting support and resolving escalated problems.. . . Training & Documentation:. Conduct training sessions for users and teams on new processes, tools, and best practices. Maintain documentation on system configurations and operational procedures.. . . Performance Monitoring:. Monitor system performance and usage, identifying opportunities for system optimizations and improvements.. . . Upgrades & Maintenance:. Plan and execute platform upgrades, ensuring minimal downtime and data integrity during migrations and maintenance windows.. . Required Skills & Qualifications:. . . Experience:. 3-5 years of experience in Atlassian tool administration (Jira, JSM, Confluence, Trello, Bitbucket), including customization and workflow optimization.. . . Technical Expertise:. Strong knowledge of Jira workflows, custom fields, permissions, reporting dashboards, automation, and integrations with Jira, Confluence, Bitbucket, and other tools.. . . Scripting Skills:. Experience with scripting languages (e.g., Groovy, JavaScript) and knowledge of JQL (Jira Query Language) for Jira automation and customization.. . . Problem Solving:. Demonstrated ability to analyze existing processes, identify areas for improvement, and implement effective solutions.. . . Collaboration:. Strong interpersonal skills, able to work across teams and communicate technical details to both technical and non-technical stakeholders.. . . Agile Methodology:. Familiarity with Agile development methodologies and practices.. . . Certifications:. Atlassian certifications (e.g., ACP-100 Jira Administrator, ACP-600 Jira Project Administrator) are a plus.. . . Education:. Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.. . Preferred Qualifications:. . Experience with integrations using REST APIs and third-party plugins.. . Knowledge of cloud infrastructure (e.g., AWS, Azure) as it relates to Atlassian tool hosting.. . Experience with reporting and data analysis within Jira and Confluence.. . Familiarity with ITIL and service management best practices in relation to Jira Service Management.. . Company Location: United States.