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Call Center Manager/ Account Manager (Project-Based) at division50. Job Title. Account Manager – Events & Telemarketing (Remote, Project-Based). Overview. We’re seeking a detail-oriented and proactive . Account Manager. to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment with . Qatar time zone (GMT+3). for meetings, reporting, and daily coordination.. Key Responsibilities. . . Call Center Oversight:. Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement. . . . Quality Assurance:. Evaluate call performance, provide feedback, and update quality trackers to maintain high standards. . . . Content & Script Management:. Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals. . . . Team Coordination:. Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness. . . . Reporting & Analytics:. Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations. . . . Strategic Planning:. Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes. . . . Timeline Management:. Set and manage project timelines, ensuring all deliverables are met on schedule. . . . Proven experience in account management, call center management, or telemarketing leadership. . . Strong understanding of quality assurance practices and call center metrics. . . Excellent organizational skills and ability to meet deadlines in a fast-paced, project-based environment. . . Exceptional communication skills, both written and verbal. . . Proficiency with project management tools, reporting software, and spreadsheets. . . . Availability to work in sync with Qatar’s time zone (GMT+3).. . . Company Location: Egypt.