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Customer Success Manager - Immediate Start at OneID Limited. At OneID®, we are empowering everyone to control their online identity. Our digital identity solution allows people in the UK to simply prove who they are online. . We are seeking a proactive and strategic . Customer Success Manager.  to ensure our customers realise maximum value from OneID®. You will guide customers from onboarding through ongoing success, driving retention, growth, and advocacy. This role requires a blend of hands-on relationship management, data-driven engagement, and cross-functional collaboration.. Role Details.  You will be the primary customer contact for existing customers of OneID®, working closely with them to ensure they get the most benefit from OneID®.. Key Responsibilities. Customer Onboarding & Implementation. . Run the onboarding process for new customers, including KYC verification, sandbox and admin console setup, and hosting kick-off meetings.. . Manage internal handovers and facilitate smooth transitions from onboarding to ongoing success management.. . Facilitate migrations and ensure customers are fully operational with OneID’s platform.. . Account Management & Retention. . Maximize customer retention, account expansion, and foster advocacy through strategic engagement with high-value accounts.. . Deliver quarterly business reviews, align customer goals with the product roadmap, and maintain active feedback loops with Product and UX teams.. . Develop success plans, monitor customer health scores, and execute growth strategies in partnership with Sales.. . Customer Support & Feedback. . Monitor customer and user feedback via the HubSpot inbox and assist in resolving technical issues in collaboration with the Support team.. . Host daily live service stand-ups to address operational priorities and customer-impacting issues.. . Manage the Voice of the Customer programme, capturing insights to improve product and service offerings.. . Scaled Success & Automation. . Manage low-touch accounts using a hybrid approach of light human support and data-driven automation.. . Conduct trigger-based outreach, create targeted email campaigns, and ensure value delivery across all account segments.. . Data & Insights. . Monitor data and analytics to track changes in customer behaviour and identify opportunities for proactive engagement.. . Use insights to refine success strategies, improve processes, and enhance customer satisfaction.. . Collaboration & Continuous Improvement. . Partner with cross-functional teams to gather customer insights and influence product improvements.. . Contribute to case studies, customer advocacy initiatives, and best practice documentation.. . Lead the scaling of the Customer Solutions function, managing and developing the team and processes for our fast growing customer base.. . Tools & Technologies. Proficient with HubSpot, Jira, Confluence, Microsoft Office Suite, and Slack.. . Proven experience in a similar role in a SaaS business growing a Customer Success team along with the processes.. . Strong leadership and communication, with a track record of making change happen.. . Ability to manage multiple priorities, adapt and grow in a fast-paced, evolving environment.. . A customer-centric mindset, trusted by your customers, championing their voice in the company.. . Analytical mindset with experience in health scoring, campaign execution, and growth planning.. . Company Location: United Kingdom.