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German Speaking Customer Service for Telecom Company in Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for a leading Telecom Company based in Greece. This role is perfect for individuals who are passionate about technology and telecommunications, and who excel in delivering high-quality customer support in German. As a customer service representative, you will assist clients in navigating their telecom inquiries while providing exceptional service.. Key Responsibilities. . Manage customer inquiries regarding telecom products, services, and billing via phone, email, and chat in German.. . Provide clear and accurate information about plans, coverage, and device specifications.. . Assist customers with service setup, troubleshooting, and account management.. . Resolve any issues or complaints efficiently to ensure a positive customer experience.. . Document all customer interactions in the CRM system for effective tracking and follow-up.. . Collaborate with internal teams to enhance customer satisfaction and address service-related questions.. . Stay updated on the latest telecom offerings and promotions to provide relevant information to customers.. . . Fluency in German (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably within the telecom sector.. . Strong communication skills and the ability to explain technical information clearly.. . Excellent problem-solving abilities with a focus on customer satisfaction.. . Ability to handle multiple inquiries effectively in a fast-paced environment.. . Familiarity with customer service software and CRM tools is desirable.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Portugal.