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Account Manager at Pavago. Job Title:. Account Manager. Position Type:. Full Time. Working Hours:. US Hours. About Pavago:. Pavago is hiring a results-driven and relationship-focused Account Manager to join our client’s growing team. In this role, you’ll own client relationships end-to-end, ensuring customer satisfaction, driving upsell opportunities, and proactively reducing churn. You’ll be the trusted partner and point of contact for your accounts, acting as a bridge between clients and internal teams. If you thrive in building strong relationships and love solving problems before they arise, this is the role for you.. Responsibilities:. • . Client Relationship Management:. Build strong, long-term relationships with clients by understanding their business goals, needs, and challenges.. • . Account Growth & Upselling:. Identify and execute opportunities to upsell products and services that align with the client’s evolving goals.. • . Churn Prevention:. Proactively monitor client health, conduct regular check-ins, and resolve issues quickly to increase retention.. • . Client Success Planning:. Create and maintain success plans for key accounts, ensuring clients derive maximum value.. • . Cross-Functional Coordination:. Work closely with sales, support, and product teams to advocate for client needs and resolve issues efficiently.. • . Reporting & Feedback:. Track key account metrics, provide insights to clients, and relay feedback internally for continuous improvement.. What Makes You a Perfect Fit:. • . Relationship-Driven:. You love building and nurturing professional relationships and are naturally client-centric.. • . Sales-Savvy:. You have a knack for identifying growth opportunities and presenting solutions that deliver real value.. • . Retention-Focused:. You understand what drives churn and can take proactive steps to retain high-value accounts.. • . Excellent Communicator:. You can explain complex ideas clearly, handle tough conversations with ease, and influence decisions.. • . Detail-Oriented:. You don’t let things fall through the cracks. You keep track of touchpoints, notes, and follow-ups.. • . Resilient & Solution-Oriented:. You stay calm under pressure and are resourceful when facing challenges.. Required Experience & Skills:. • 2–4 years in an Account Manager, Customer Success, or Client Relationship role preferably in a SaaS, agency, or high-growth environment.. • Proven track record of growing accounts and reducing churn.. • Experience with CRM tools (like HubSpot, Salesforce, or similar).. • Strong organizational and time-management skills with a proactive mindset.. • Excellent written and verbal communication skills in English.. What Does a Typical Day Look Like?. You’ll start your day by checking on account health, reviewing open action items, and prepping for client meetings. Throughout the day, you’ll hop on check-in calls, deliver updates, identify upsell opportunities, and address any client concerns. You’ll work closely with internal teams to align on priorities and ensure clients get timely, top-notch service. Your day ends with notes, follow-ups, and a few wins to celebrate.. Interview Process:. • . Initial Phone Call:. Brief intro to understand your background and fit for the role.. • . Video Interview:. 30-minute call focused on your account management skills and experience.. • . Final Interview:. Direct discussion with the client to ensure mutual alignment.. • . Background Checks:. Quick verification of past employment and references.. Ready to Apply?. If you're a natural relationship builder who thrives on helping clients succeed, we want to hear from you. This is your chance to make a real impact, grow with a forward-thinking team, and take ownership of strategic client partnerships.. Company Location: Kenya.