
Elite 360 Client Experience Specialist at SMB Team. Do you . love . working with . digital marketing clients . to help them get . real . results? Do you have a confident personality that allows you to make strong, positive connections with clients quickly? . If you answered "yes" to these questions, keep reading. . . The SMB Team is the fastest-growing digital marketing and coaching business for attorneys nationwide and we are looking for a Client Experience Specialist to join our team!. WHAT'S IN IT FOR YOU?. đ An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.. 𦷠BENEFITS â We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.. âď¸ UNLIMITED VACATION TIME - We encourage you to take time to recharge so you can be your best here at work. . đĄ EDUCATION â Team member education and learning budget on courses, events and books.. đ´ FUN â Company activities, outings, and retreats. . đ˛ INVESTMENTS â 401(k) with a 3% Match.. đť WORK STYLE â WFH or come to the office. The choice is yours!. The salary for this role is $80,000 annually.. Key Responsibilities:. . Manage an assigned portfolio of accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clientsâ needs.. . Work with the clients and their staff to make strategy decisions and pivots (this may mean pushing back on the clientsâ requests if it wonât actually get them the results they are looking for, we are the experts!). . Work with our internal services teams to strategize for the clientsâ needs. . . Identify areas where the clientsâ services are lacking and offer proposed solutions to fill those gaps, including upgrading their services to higher tiers.. . Coordinate and execute monthly reporting calls with the client .. . Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved.. . . 3-5 years of experience working at a . digital marketing agency.. . . Experience working in the legal industry is a plus. . . A deep understanding of digital marketing services and strategies.. . Experience with Google Ads. Local Service Ads and Facebook Ads are a plus.. . Proven track record in managing client accounts. . Excellent communication skills and ability to manage client expectations. We donât expect you to be the next great novelist or public speaker, but we do expect you to be able to effectively communicate information that may not be familiar to our clients.. . MUST have strong interpersonal skills. We are looking for individuals who can build great relationships with our clients.. . A keen eye for detail that zealously looks for any areas of improvement in your communications, the clientâs results, and our processes.. . Solid organization skills so that you can effectively manage your daily, weekly, and monthly to-do list.. . Proactive and resourceful in all aspects of your role.. . Be able to work well in a fast-paced environment and adapt to frequent changes.. . SEO + PPC or SEO + SOCIAL experience is required.. . It's challenging. It's fast-paced. Your job description may change. But the rewards of accomplishment are amazing!. Company Location: United States.