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Spanish Speaking Service Desk Analyst at Patrique Mercier Recruitment By Ierotheos. Patrique Mercier Recruitment is excited to announce a position for a Spanish Speaking Service Desk Analyst. In this role, you will provide top-tier technical support to our Spanish-speaking clients, addressing their inquiries and resolving any technical issues they may face. If you are passionate about customer service and have strong technical skills, we encourage you to apply!. Responsibilities. . Assist Spanish-speaking customers with technical support via phone, email, and chat.. . Diagnose and troubleshoot a variety of IT-related issues to provide effective solutions.. . Document all user interactions and support requests accurately in the ticketing system.. . Educate end users on software functionalities and assist with best practices.. . Collaborate with other team members to escalate and resolve complex issues swiftly.. . Stay updated on new technology trends and product changes to enhance the support experience.. . . Fluency in Spanish and English; proficiency in other languages is an advantage.. . Prior experience in a service desk or technical support role is highly desirable.. . Strong analytical and problem-solving skills with a commitment to delivering excellent customer service.. . Excellent communication skills, capable of simplifying technical concepts for users.. . Familiarity with IT troubleshooting techniques and support tools.. . Able to manage multiple inquiries efficiently in a fast-paced environment.. . Company Location: Greece.