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38149653340 - Customer Service Representative at Activate Talent. FULL TIME. REMOTE. Position:. Customer Service Representative. . Type of contract:. Independent contractor. . Working Hours:. M–F CST. . Holidays:. US holidays. 🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️. About the Company. Join a fast-growing lifestyle brand collective that specializes in scaling and revitalizing top-tier consumer brands. The team behind this company is driven by a passion for building exceptional customer experiences and nurturing lasting consumer relationships. With a strong foundation in innovation, agility, and collaboration, they’re on a mission to transform beloved brands through operational excellence and authentic customer engagement.. Scope of the Role. As a Customer Service Representative, you'll be the voice and heart of the brand—helping customers resolve their issues, answering inquiries with empathy, and ensuring every interaction leaves a lasting positive impression. You won’t be cold calling; instead, you’ll be responding to real-time needs with clarity, efficiency, and care.. Duties and Responsibilities:. . Answer incoming communications via phone, email, and chat (no outbound cold calling). . . Research and resolve customer inquiries in a professional and timely manner. . . Handle product consultations, returns, claims, and order placements. . . De-escalate and manage dissatisfied customer interactions with tact and efficiency. . . Maintain up-to-date knowledge of company policies, products, services, and ongoing promotions. . . Accurately record customer interactions and transactions using internal systems. . . Manage end-to-end customer service tasks, including order entry, expedited requests, delivery issues, credits, and product information. . . Address transportation issues and process necessary order or shipping adjustments. . . Investigate and resolve billing claims, deductions, and payment reversals. . . Collaborate across departments to streamline processes and improve the overall customer experience. . . Uphold and represent the brand’s values through every interaction. . . . Previous experience in a customer-facing or support role . . Strong written and verbal communication skills . . Ability to handle high volumes of inquiries efficiently and professionally . . Proficiency with computers and ability to learn new systems quickly . . Demonstrated problem-solving ability and attention to detail . . High level of integrity and ability to follow established guidelines . . Proven ability to handle complex escalations and deliver positive resolutions . . Familiarity with order management and CRM tools is a plus. . Company Location: Colombia.