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Client Services Manager, eCommerce SaaS at Revley. About the company: . Revley operates at the . intersection of SaaS, fintech, and performance-driven eCommerce. . The company works with . high-growth and enterprise-level brands . and is focused on . building a single, unified revenue engine across sales, growth, client success, and payments. — removing silos and helping merchants scale faster with less operational friction.. 👨‍💻. Together we:. Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations.. Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions.. Find, hire, and empower exceptional people who elevate client experience and business performance.. 💻 What We Want You To Do. Deeply learn Revley’s product suite, services, and value proposition. Build and own the internal CRM system to track all clients,. stages, and interactions. Design and implement . a structured enterprise . client onboarding flow. Create scalable . client service systems, processes, and playbooks. Systemize all repeatable workflows into clear SOPs. Build, train, and . manage the Client Services team. Own client experience. across onboarding, delivery, ongoing success, and retention. Work closely with Product, Sales, Operations, and Engineering to improve client outcomes. Act as the voice of the customer internally and . drive continuous improvement. Oversee integrations with payment processors, gateways, and third-party tools. (for example CRMs, subscription systems, analytics tools). Define technical onboarding checklists and success criteria. for different client segments. Act as the primary escalation point. for complex technical or platform-related client issues.  . Define SLAs, response time standards, . and incident communication processes for enterprise clients. Support pre-sales . by contributing to technical discovery calls and solution design for complex accounts. 🤝 You’re Perfect If You Have/Are…. 2 - 3 years experience leading Client Success, Account Management, or Customer Operations in . SaaS. , fintech, . eCommerce. or payment processing.. Experience working with . enterprise or high-growth B2B clients. Excellent written and verbal English . communication skills. Strong leadership skills with a hands-on, builder mindset. Highly organized and process-oriented. Comfortable designing systems, workflows, and SOPs from scratch. Digitally savvy . and able to learn complex platforms quickly. Experience with CRMs, onboarding flows, and client lifecycle management. Able to work cross-functionally . with Product, Sales, and Technical teams. Calm under pressure, structured in thinking. , and strong at prioritization. A strong ownership mindset with a desire to build and scale teams. Experience working with SaaS platforms that involve . payments, billing, subscriptions, or fintech infrastructure. Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients. Company Location: United States.