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Customer Service Team Lead (Remote - Georgia, US) at Jobgether. About Jobgether:. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Property and Casualty Customer Service Team Lead. in . Georgia, US. .. We are looking for an experienced and motivated Customer Service Team Lead to guide and support a high-performing team within a property and casualty insurance environment. In this role, you’ll oversee day-to-day customer service operations, resolve escalated issues, and ensure team members have the tools and training to succeed. You'll serve as a hands-on leader, coaching agents, monitoring performance, and contributing to the overall effectiveness of the customer support function. This is a remote opportunity for a leader who thrives in a fast-paced, customer-first environment and who is committed to developing team excellence.. Accountabilities:. . Provide daily operational oversight and support to the customer service team. . Respond to escalated customer calls and assist team members with resolution strategies. . Monitor performance metrics including call times, breaks, and adherence to schedule. . Deliver one-on-one coaching and conduct regular side-by-side evaluations. . Support the onboarding and training of new hires to ensure role readiness. . Lead by example in providing outstanding customer service. . Assist with queue management by taking calls when necessary. . Ensure compliance with internal procedures and insurance licensing requirements. . . High school diploma or equivalent required. . Active Property and Casualty Producer License, or willingness to obtain it. . At least 3 years of call center or 2 years of customer service experience. . Proven ability to coach, mentor, and lead a team effectively. . Strong written and verbal communication skills. . Proficient in Microsoft Office, Outlook, and data entry systems. . Bilingual in English and Spanish is a plus. . Excellent soft skills including active listening, problem-solving, and professionalism. . Comfortable multitasking between systems and applications during live calls. . Must meet physical demands of a remote role with consistent phone and computer use. . Commitment to complete pre-licensing requirements within designated timelines. . Company Location: United States.