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Polish Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to announce a vacancy for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about media content and are dedicated to providing exceptional support to our clients. As a representative, you will assist customers in navigating our services while communicating effectively in Polish, ensuring they have an enjoyable experience.. Key Responsibilities. . Handle customer inquiries related to media and entertainment services, content subscriptions, and account management via phone, email, and chat in Polish.. . Provide guidance on service features, help troubleshoot technical issues, and address customer concerns.. . Assist customers with setting up accounts, managing subscriptions, and resolving billing inquiries.. . Document customer interactions accurately and follow through on outstanding issues.. . Collaborate with various teams to enhance the quality of service provided to customers.. . Stay updated on the latest media trends and platform developments to inform and engage customers.. . . Fluency in Polish (both written and spoken) is required; knowledge of English is beneficial.. . Experience in customer service, preferably in the media or entertainment sector.. . Outstanding communication skills and a friendly, customer-focused attitude.. . Ability to explain complex information in a simple and clear manner.. . Strong problem-solving skills and an aptitude for handling customer concerns professionally.. . Proficiency in using customer service software and CRM systems.. . Willingness to work flexible hours, including evenings and weekends if needed.. . Company Location: Greece.