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EUC Support Engineer at Coretek Services. At . Coretek. , we transform how organizations empower their workforce through secure, scalable, and modern digital workspaces. As a . Coretek EUC Support Engineer. , you'll play a critical role in our . L3/L4 team. , supporting enterprise clients and delivering projects related to high-performance virtual desktop experiences leveraging technologies such as . Azure Virtual Desktop (AVD), Nerdio. , and . Citrix.. You'll help Coretek clients succeed by combining deep technical expertise with a commitment to service excellence. Leveraging modern tools and practices—including . Infrastructure as Code (IaC).  and automation—you’ll ensure our clients' environments remain reliable, secure, and aligned with industry best practices. This role offers an exciting opportunity to work in a . cloud-first, customer-obsessed environment.  where innovation, accountability, and impact drive everything we do.. This role blends level 3/4 project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement. . Key Responsibilities:. . Provide operational support for managed Citrix and AVD environments, including daily health checks, patching, upgrades, and incident remediation. . Administer and optimize Nerdio Manager for Enterprise and Citrix Director/Studio configurations. . Manage Citrix Virtual Apps and Desktops, Citrix Gateway (NetScaler), and endpoint management integrations. . Implement Infrastructure as Code (IaC) for environment automation (Terraform, Ansible, Packer, or Nerdio automation scripting). . Monitor, analyze, and improve system performance, availability, and security posture across environments. . Deploy and enforce group policies, security baselines, and compliance configurations. . Develop and maintain standardized operational documentation, runbooks, and support playbooks. . Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs. . Participate in DR planning, testing, and execution for hosted EUC environments. . Respond to escalated tickets and serve as a technical escalation point for L1/L2 support teams. . Provide mentoring and knowledge transfer to junior engineers and technicians. . . 2–5 years of experience in supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment. . Hands-on experience with:. . . . Citrix Suite. : Studio, Director, NetScaler (Gateway), Citrix Policy, Machine Catalogs, Delivery Groups. . . Azure Virtual Desktop (AVD).  deployments and management. . . Nerdio Manager for Enterprise.  (preferred). . . Proficiency with IaC tools such as . Terraform, Ansible, Packer, or PowerShell scripting. . . Experience with . Azure Resource Manager (ARM).  and virtual networking in Microsoft Azure. . Familiarity with endpoint management and thin client configurations (e.g., Stratodesk, IGEL, Unicon). . Solid understanding of Group Policy Objects (GPO), Active Directory, and Windows desktop/server internals. . Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.). . Ability to troubleshoot complex issues independently and communicate clearly with customers. . Experience with . Imprivata support and implementation. , including integration with virtual desktops and authentication workflows is a plus. . Preferred Skills:. . Microsoft certifications (AZ-104, AZ-140, or Citrix Certified Associate – Virtualization). . Experience with Citrix Cloud services and hybrid configurations. . Understanding of Zero Trust, conditional access, and modern endpoint security integrations. . Experience automating repetitive admin tasks or builds via Nerdio Runbooks or similar tools. . What We Offer:. . Collaborative, cloud-native engineering environment. . Exposure to cutting-edge EUC and automation technologies. . Opportunities for growth into architecture or automation leadership. . Competitive salary, remote flexibility, and full benefits. . Company Location: United States.