We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Real-Time Analyst (RTA) | Permanent WFH at BizForce. The Real-Time Analyst plays a critical role in ensuring the smooth day-to-day operations of MedCore accounts by monitoring attendance, productivity, and performance data. This role consolidates insights from internal tools and the central Reports Team to provide real-time updates and actionable recommendations to the Client Success Managers (CSMs) and Operations Managers. By catching issues early—such as late logins, no-call no-shows, or productivity dips—the Reports Analyst helps protect client satisfaction, reduce attrition, and support the overall success of MedCore’s client partnerships.. Key Responsibilities:. Daily Monitoring & Analysis. . Review attendance and productivity reports from internal tools and the central Reports Team.. . Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.. . Flag critical issues (e.g., late logins, no-call no-shows, prolonged inactivity) immediately to Ops/CSMs.. . Reporting & Communication. . Provide real-time alerts during shifts to help the Ops/CSMs troubleshoot issues before they affect client perception.. . Prepare daily summary reports on attendance, productivity, and performance trends.. . Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.. . Collaboration & Support. . Partner with Ops/CSMs to provide client-facing insights that support retention and growth efforts.. . Work closely with Ops/CSMs to recommend corrective actions, such as coaching, training, or HR escalation.. . Support the Senior Director by consolidating data-driven insights into account health summaries.. . Key Performance Indicators (KPIs). . Accuracy and timeliness of daily reports.. . Response time for real-time alerts to Ops/CSMs.. . Reduction of client escalations caused by attendance/productivity issues.. . Contribution to lowering attrition through proactive monitoring.. . Positive feedback from CSMs and Ops Managers on usefulness of insights.. . . Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or related field (preferred).. . 1–2 years of experience in reporting, workforce management, data analysis, or operations support.. . Experience in a BPO, healthcare, or client-facing services industry is an advantage.. . Strong analytical and problem-solving skills.. . High attention to detail and accuracy.. . Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.. . Excellent written and verbal communication skills.. . Ability to work under pressure and manage multiple priorities in real-time.. . Proactive and resourceful mindset—able to recommend actions, not just report data.. . Amenable to work during U.S. business working hours.. . Company Location: Philippines.