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German Speaking Customer Support - Online Banking & Digital Finance at Mercier Consultancy MD. Mercier Consultancy MD is seeking a knowledgeable and motivated German Speaking Customer Support Representative specializing in Online Banking and Digital Finance. In this role, you will be the first point of contact for our German-speaking clients, providing them with support and guidance in navigating our online banking services and digital financial products.. Key Responsibilities. . Deliver exceptional customer support to German-speaking clients regarding online banking procedures and digital finance inquiries via phone, email, and chat.. . Assist clients with account-related questions, transactions, and product functionalities, ensuring accurate and timely responses.. . Proactively troubleshoot and resolve client issues to maintain high levels of customer satisfaction.. . Keep thorough records of client interactions within our CRM system to ensure effective follow-up and service improvement.. . Collaborate with technical and operational teams to address complex issues and enhance service offerings.. . Stay informed about the latest trends in online banking and digital finance to provide knowledgeable support.. . . Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.. . Experience in customer support or service roles, particularly within the finance or banking sector, is preferred.. . Strong communication skills and the ability to build rapport with clients.. . Excellent problem-solving skills and a proactive approach to handling inquiries.. . Familiarity with online banking platforms and digital financial products is a plus.. . Able to work independently while also thriving in a collaborative team environment.. . A commitment to providing exceptional service and support to enhance the customer experience.. . Company Location: Greece.