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Italian Speaking Email Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.. Responsibilities. . Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.. . Assist customers with order-related questions, account issues, and general support needs.. . Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.. . Document all email interactions in the CRM system for effective tracking and future reference.. . Collaborate with team members to enhance service quality and continuity.. . Identify trends in customer inquiries and suggest improvements to support processes.. . Stay informed about the latest product updates and company policies to deliver accurate information to clients.. . . Fluency in Italian and English, both written and spoken.. . Prior experience in email support or customer service roles is highly desirable.. . Exceptional written communication skills with a focus on clarity and professionalism.. . Strong problem-solving abilities and the capability to handle customer inquiries efficiently.. . Ability to work independently and manage time effectively in a remote environment.. . Familiarity with CRM software and email management tools is a plus.. . Enthusiastic about delivering excellent customer service and building rapport with clients.. . Company Location: Italy.