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Swedish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team. This role offers the chance to work in beautiful Bulgaria, complete with paid relocation assistance. As a Customer Service Agent, you will provide exceptional support to our Swedish-speaking customers, ensuring their inquiries and needs are met with the highest level of service.. Responsibilities. . Assist Swedish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.. . Provide detailed information about offerings, assist with account management, and handle troubleshooting requests.. . Resolve customer complaints and issues efficiently, ensuring a positive customer experience.. . Accurately document all customer interactions in the CRM system for quality assurance and continuity.. . Collaborate with team members and other departments to enhance customer service and satisfaction.. . Stay updated with product knowledge, policies, and industry trends to provide informed assistance.. . . Fluency in Swedish (both written and spoken); proficiency in English is preferred.. . Previous experience in customer service, ideally in a tech or retail environment.. . Strong problem-solving skills and a dedication to providing excellent customer service.. . Excellent communication skills and the ability to empathize with customers.. . Proficiency in CRM systems and basic computer applications.. . Self-motivated and able to work independently in a remote or hybrid setting.. . Willingness to relocate to Bulgaria with paid relocation support.. . A passion for supporting others and a commitment to professional growth.. . Company Location: Malta.