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German Speaking Customer Service for Cybersecurity Company - Work In Greece at Mercier Consultancy. Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Service Representative for our Client, a leading Cybersecurity Company, based in Greece. In this exciting role, you will provide exceptional support to German-speaking customers, guiding them through cybersecurity solutions and addressing their inquiries promptly and professionally.. Your fluency in German will be essential in ensuring that clients receive high-quality assistance related to their cybersecurity needs. You will help customers understand products, resolve technical issues, and ensure their peace of mind in an increasingly digital world.. Responsibilities. . Deliver outstanding customer service in German via phone, email, and chat regarding cybersecurity products and services. . Assist customers with product inquiries, account management, and technical support requests. . Resolve customer issues efficiently and advocate for customer needs within the company. . Document all customer interactions accurately in our CRM system. . Collaborate with technical teams to provide solutions for complex issues. . Gather feedback from clients to enhance our services and cybersecurity offerings. . Stay informed about the latest trends and developments in cybersecurity. . . Fluency in German and English, with excellent communication skills. . Strong customer service orientation with a proactive approach to problem-solving. . Experience in customer service, particularly in technology or cybersecurity, is preferred. . Able to manage multiple inquiries while delivering high-quality service. . Detail-oriented with excellent organizational skills. . A genuine interest in cybersecurity and helping customers protect their digital assets. . Familiarity with customer support software and CRM systems is advantageous. . Company Location: Bulgaria.