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Solutions Engineer (EU) at DigitalGenius. About Us. At DigitalGenius (DG), our mission is to make online shopping seamless through conversational AI and deep integrations.. Unlike most chatbots that only frustrate customers, our e-commerce chatbot truly works. It resolves issues end-to-end, detects carrier problems, performs investigations, issues return labels, refunds, and replacements—all proactively, often before customers even notice something went wrong.. Some of the brands that trust us on this journey include On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, and Huda Beauty.. We’re a team of passionate, curious, and driven people who believe in both our product and our vision. Each of us takes ownership in our area of responsibility, but the real magic happens when we collaborate and bring all the pieces together. At DG, we thrive on exceeding expectations—not because we have to, but because we care.. About the Role. Solutions Engineers at DigitalGenius partner closely with Customer Success Managers to ensure the successful adoption and long-term value of our product across their customer portfolios. This role focuses specifically on supporting our US accounts and requires working . US business hours (9 am – 6 pm EST). .. Solutions Engineers own the technical side of the post-sales customer journey, from integration and deployment to training and optimization.. Key responsibilities include:. . Participating in recurring customer calls to understand business processes and technical environments. . . Designing, integrating, and optimizing customer service automations with our Visual Flow Builder. . . Developing platform integrations in Node.js or Python via AWS Lambda. . . Managing technical support responses and escalations to ensure timely issue resolution. . . Continuously improving solutions to maximize product impact and customer value. . . Training customers to build, update, and manage automations using our platform. . . Identifying and communicating product enhancement opportunities to our Product and Engineering teams.. . Required:. . Strong organisational and project management skills. . Experience building automated process flows. . Excellent communication, critical thinking & analytical skills. . Experience working with APIs and developing integrations. . Coding experience (Python and/or NodeJS). . Preferred:. . Experience within the SaaS industry. . Experience working with Customer Service CRMs (e.g. Zendesk, Kustomer, Gorgias, Freshdesk) . . Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento). . Interest in AI and Machine Learning concepts. . Company Location: Romania.