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Flemish Speaking Customer Service Agent In Estonia at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Flemish Speaking Customer Service Agent to be based in Estonia. In this dynamic role, you will provide top-notch customer support to our Flemish-speaking clients, addressing their inquiries, resolving issues, and ensuring a high-quality service experience. Working in the thriving environment of Estonia, you will be part of a dedicated team committed to delivering outstanding service. If you are fluent in Flemish and have a passion for helping others, we would love to hear from you!. Responsibilities. . Manage incoming customer inquiries in Flemish via phone, email, and chat.. . Provide detailed information about our products and services to clients.. . Efficiently resolve customer issues and complaints while maintaining a positive attitude.. . Keep meticulous records of all customer interactions and follow up as needed.. . Collaborate with team members to improve service quality and enhance customer experience.. . Stay updated on product changes and industry trends to offer the best support possible.. . Gather feedback from customers to suggest improvements to services provided.. . . Fluency in Flemish and English, both spoken and written.. . Experience in customer service or a related field is preferred.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and a customer-first mindset.. . Familiarity with customer service tools and technologies.. . Ability to work effectively in a team-oriented environment.. . Willingness to adapt to the Estonian working culture and environment.. . Company Location: Estonia.