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Forecasting Analyst at Oura. At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. . Our values. guide how we show up for each other and our community every day.. The Member Experience (MX) Forecasting Analyst demonstrates expertise in demand forecasting, headcount planning, and resource allocation across a 24/7 support network.. This role is also a key contributor to the development and implementation of contact center analytics processes and reporting to transform raw data into actionable business insights for leadership and stakeholders.. The ideal candidate will be able to use data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership.. What you will do: . . Create forecasts for all support channels (phone, email, chat, messaging, social) across all lines of business and markets.. . Assist with short-term and long-term capacity planning efforts by translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimizing resource utilization.. . Conduct what-if analysis and provide insight to Senior Leadership on impacts to staffing and budget.. . Analyze large datasets, identify patterns and trends, and communicate key insights to stakeholders. Use business intelligence tools (e.g., Tableau, Excel) to create visualizations and reports that inform decision-making.. . Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements. Provide regular updates to senior leadership on forecast performance, insights, and any potential issues or risks.. . Other duties/assignments as directed.. . We would love to have you on our team if you have:. . 8+ years of experience in workforce management, volume forecasting, and headcount planning in a multi-channel, multi-skill, high-growth environment . . 2+ years of experience forecasting support needs driven by B2B sales lifecycle. . Proficient in SQL. . Expertise in WFM software and tools such as CCForecast, Assembled, Calabrio, NICE or Verint. . Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions to improve performance. . Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication. . Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. . Proficiency in contact center and BI technologies (Zendesk, Salesforce, Sprinklr, Excel, Tableau, Power BI, Snowflake). .  Ability to work well under pressure in a fast-paced environment and make timely decisions to address operational challenges. . Ability to work independently, manage multiple priorities, and thrive in a dynamic, fast-paced environment. . Company Location: United States.