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Intake & Admissions Coordinator (Healthcare) - EST Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa. is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. We are currently partnering with a U.S.-based company who provide programs and support for children with emotional, behavioural, or developmental challenges.. We are seeking an organized and customer-focused . Intake & Admissions Coordinator . to manage the referral and admissions process across multiple developmental / educational centers. This role is the first point of contact for families and referral sources, ensuring a smooth, supportive, and professional experience from the initial inquiry through to scheduling assessments and enrolment.. PLEASE NOTE. . . Working Hours:. Monday to Friday 9am – 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.). . . Public Holidays: . You will be required to . work on all South African public holidays . (compensated as per BCEA). . . Work Environment:. . This is a fully remote role based in South Africa.. . . . Internet Requirements:. A fixed fibre line with a minimum speed of . 25 Mbps. (upload & download) and support for a wired Ethernet connection is . mandatory. . . . Power Backup:. A . reliable power backup solution. is required to manage load shedding and power outages. . Applicants without a power backup . cannot be considered. . . Key Responsibilities (not limited to). . Serve as the main point of contact for incoming calls and referrals. . . Communicate with families in a warm, professional, and supportive manner to create a positive first impression. . . Conduct initial intake screenings, asking key questions to determine eligibility (e.g., verbal status, toilet training, funding/Medicaid information). . . Provide clear, accurate information about available programs and services (half-day, full-day, and school-based models). . . Coordinate and schedule assessments using shared calendars across multiple developmental / educational centres. . . Support the admissions process by capturing and recording essential client information for smooth program enrolment. . . Manage and maintain the CRM system, ensuring all referral data is accurate and up to date. . . Verify the accuracy and completion of all required forms for compliance and quality assurance standards. . . Monitor client interactions and ensure all necessary follow-ups are completed promptly and efficiently.. . . Exceptional written and verbal communication skills in English. . . Previous experience in customer service, client intake, healthcare administration, or admissions.. . Strong organizational skills and attention to detail for managing calendars, records, and CRM data. . . Ability to manage multiple priorities, meet deadlines, and follow up consistently. . . Professionalism and empathy when handling sensitive family conversations. . . Proficiency with MS Office, MS Teams, Excel, CRM systems and other administrative tools. . . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.