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Customer Service Specialist (Modification Team) at RateHawk. Hey there!. Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.. Who We Are:. We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!. What You’ll Do:. . . Rapidly and effectively resolve client issues:. Helping clients and partners to handle requests to cancel or change bookings through our CRM system. . . . Advise clients: . Provide expert advice on bookings and our products.. . . Communicate: . Engage with suppliers, hotels, and clients via email and phone.. . . Work with systems:. Utilize CRM systems and our internal databases efficiently.. . What We’re Looking For:. . . English Proficiency:. Upper Intermediate level (both spoken and written).. . . Soft Skills: . Kindness, empathy, stress-resistance, politeness, and responsibility.. . . Quick Learner: . Ability to learn quickly and stay results-focused.. . . Tech Requirements: . A functioning computer and microphone.. . . Travel Knowledge: . Understanding of the travel business and booking systems is an advantage!. . Company Location: Indonesia.