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Polish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer an exceptional opportunity for a Polish Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This role includes a fully paid relocation package, providing an ideal chance for passionate customer service professionals eager to advance their careers while experiencing a new culture.. Responsibilities. . Provide high-quality customer service to Polish-speaking customers across multiple communication channels such as phone, email, and chat.. . Assist customers with inquiries related to products, orders, returns, and general support.. . Efficiently resolve customer issues and complaints to ensure satisfaction.. . Maintain accurate records of customer interactions in the CRM system.. . Collaborate with other teams to improve processes and enhance the customer experience.. . Engage in continuous learning to increase product knowledge and customer service skills.. . . Fluency in Polish and English, both written and spoken.. . Previous experience in customer service roles, preferably in a related industry.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities with a customer-oriented mindset.. . Proficiency in customer service software and Microsoft Office applications.. . Highly organized and detail-oriented.. . Willingness to relocate to Sofia with all relocation expenses fully covered.. . Company Location: Bulgaria.