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Dutch Speaking Customer Support for Gaming & Esports Department at Mercier Consultancy Europe. Mercier Consultancy is thrilled to announce an opening for a Dutch Speaking Customer Support Agent in our Gaming & Esports Department. In this dynamic role, you will be the go-to contact for our gaming community, providing top-tier support for inquiries related to gaming platforms, esports events, and customer accounts. Your fluency in Dutch will ensure you connect with gamers effectively, helping them enhance their gaming experience. If you're passionate about gaming and esports and enjoy engaging with fellow enthusiasts, we invite you to apply and become a vital part of our dedicated team!. Responsibilities. . Manage customer inquiries via phone, email, and chat in Dutch regarding gaming services and esports competitions.. . Assist users with account management, game downloads, and troubleshooting issues.. . Provide game-related information, updates on events, and guidance on participating in esports tournaments.. . Document customer interactions accurately to ensure quality service and feedback loops.. . Work closely with product and development teams to relay customer feedback and improve offerings.. . Stay up-to-date with the latest gaming trends, new releases, and community news.. . Encourage community engagement and foster a positive environment for gamers.. . . Fluency in Dutch and English, both written and spoken, is required.. . Experience in customer support, particularly within the gaming or esports sectors, is highly preferred.. . Strong communication and interpersonal skills with a passion for gaming culture.. . Ability to troubleshoot technical issues and provide efficient solutions.. . Familiarity with gaming platforms and community management tools is an asset.. . Team-oriented with the capability to manage multiple tasks in a fast-paced environment.. . Willingness to work flexible hours, including evenings and weekends, as required.. . Company Location: Greece.