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Enterprise Customer Success Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Smartcat. We are currently looking for an . Enterprise Customer Success Manager. in the . United States. .. In this fully remote, high-impact role, you’ll manage and grow a portfolio of enterprise clients by driving platform adoption, maximizing retention, and uncovering expansion opportunities. You’ll guide users through onboarding, build strategic relationships, and serve as a trusted advisor to ensure long-term success. If you’re passionate about innovation, global collaboration, and using data to drive business outcomes, this is your chance to help transform the way enterprises work—at scale.. . Accountabilities:. . Own and grow a portfolio of enterprise customers, meeting quarterly software usage goals and retention targets.. . Accelerate user adoption through onboarding, QBRs, and strategic meetings that drive value and measurable results.. . Identify new use cases and collaborate with Sales to expand product usage across departments and teams.. . Analyze customer data to understand behavior and trends, then use those insights to improve outcomes.. . Serve as a key point of contact, fostering trust and satisfaction through regular, proactive communication.. . Collaborate cross-functionally with product, marketing, and support teams to drive customer success at every stage.. . Champion best practices in localization operations and AI-driven content workflows to guide enterprise clients toward efficiency and innovation.. . . 5+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS or the localization industry.. . Prior experience in localization operations, vendor/project/account management, or working with translation technologies is strongly preferred.. . Strong grasp of data analysis and a demonstrated ability to use insights to create customer value.. . Excellent written and verbal communication skills in English; other European languages are a plus.. . Proven ability to thrive in fast-paced, cross-functional, and remote startup environments.. . Deep understanding of product-led growth, marketplace dynamics, or SaaS customer lifecycle.. . High ownership mentality with a growth-focused, collaborative, and feedback-friendly mindset.. . Comfortable working across time zones with diverse international teams.. . . Company Location: United States.