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Dutch Speaking Customer Care Agent at Mercier Consultancy Europe. Join the team at Mercier Consultancy Europe as a Dutch Speaking Customer Care Agent! In this pivotal role, you will provide exceptional service and support to our Dutch-speaking customers, addressing their inquiries and ensuring a seamless experience with our products. If you are a motivated individual with strong communication skills and a passion for customer service, we invite you to apply!. Key Responsibilities. . Respond to customer queries in Dutch via phone, email, and live chat, ensuring prompt and helpful assistance.. . Assist customers with product inquiries, order processing, and troubleshooting any issues that arise.. . Document customer interactions accurately in our customer relationship management (CRM) system.. . Work collaboratively with team members to resolve customer issues and improve service delivery.. . Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.. . Gather customer feedback to support ongoing improvement initiatives.. . Engage in training and development activities to enhance skills and knowledge.. . . Fluency in Dutch and English is essential; knowledge of additional languages is a plus.. . Prior experience in customer service or a similar role is preferred.. . Strong communication skills with a customer-focused approach.. . Excellent problem-solving abilities and a positive attitude.. . Familiarity with CRM systems and online support channels is advantageous.. . A team player who can also work independently.. . Flexibility to work shifts, including evenings and weekends if necessary.. . A genuine passion for helping others and providing excellent service.. . Company Location: Greece.