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Dutch Speaking Customer Service Agent For Mercedes - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Customer Service Agent to join the prestigious Mercedes-Benz team while working in beautiful Greece. In this role, you will be the face of one of the world's leading automotive brands, providing exceptional support and service to Dutch-speaking customers with their inquiries and needs.. Responsibilities. . Assist customers in Dutch via phone, email, and chat, addressing inquiries related to Mercedes-Benz vehicles and services.. . Provide information on vehicle features, assist with service appointments, and guide customers through the process of vehicle purchase and ownership.. . Resolve customer complaints and issues with a focus on delivering a premium customer experience.. . Document all customer interactions in our CRM system for quality assurance and reporting.. . Collaborate with team members and other departments to ensure a seamless customer experience.. . Stay updated on product knowledge, promotions, and company policies to inform and assist customers effectively.. . . Fluency in Dutch (both written and spoken); proficiency in English is an advantage.. . Previous experience in customer service, preferably in the automotive industry.. . Strong communication skills and a strong commitment to customer satisfaction.. . Ability to handle customer complaints with empathy and professionalism.. . Familiarity with CRM systems and office software.. . Self-motivated with the ability to work independently in a remote setting.. . A passion for the automotive industry and knowledge of Mercedes-Benz products is preferred.. . Company Location: Netherlands.