We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

VP of Customer Success at EnrollHere. EnrollHere is seeking a strategic and customer-obsessed . Vice President of Customer Success. to lead and scale our post-sale customer experience. This is a high-impact leadership role for someone who thrives in a fast-paced environment and is equally comfortable rolling up their sleeves and thinking long-term.. As VP of Customer Success, you will be responsible for the full customer lifecycle—from onboarding through renewal and expansion. You’ll build and mentor a high-performing team while driving initiatives that improve retention, satisfaction, and long-term value. This role requires a deep understanding of SaaS metrics, customer lifecycle management, and operational execution.. Reporting directly to the CEO, you’ll work cross-functionally with Product, Engineering, Sales, and Marketing to ensure every customer interaction reflects our mission and delivers exceptional value. If you’re passionate about building customer-first organizations and want to shape the future of healthcare technology, we encourage you to apply.. Responsibilities. . Build, scale, and lead a high-performing Customer Success team (including onboarding, support, and account management) . . Define and execute the overall customer success strategy aligned with company OKRs . . Own the full post-sale customer journey: onboarding, adoption, engagement, renewal, and expansion . . Drive net revenue retention by improving time-to-value and customer outcomes . . Monitor account health metrics and proactively address churn risks . . Develop scalable processes for renewals, upsells, and cross-sells . . Partner cross-functionally with Product, Engineering, Marketing, and Sales to align on customer needs and priorities . . Implement and optimize Customer Success tools (e.g., Gainsight, HubSpot, Salesforce) . . Track KPIs such as NPS, CSAT, health scores, and churn rate; present insights to the executive team and board . . Foster a customer-centric culture across the organization. . 10+ years of experience in Customer Success, Account Management, or Customer Experience roles . 5+ years in a senior/executive leadership capacity, ideally in a high-growth SaaS environment . Proven track record of building and scaling Customer Success functions . Deep understanding of SaaS metrics and customer economics (e.g., NRR, CAC, LTV) . Experience managing enterprise customer relationships and retention strategies . Proficiency with CS platforms like Gainsight, HubSpot, Salesforce, or similar tools . Strong communicator and cross-functional collaborator with executive presence . Ability to thrive in a fast-moving, founder-led startup environment . Bachelor's degree in Business, Marketing, or a related field (MBA preferred). Company Location: United States.