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Project Manager at SSC HR Solutions. Job Overview and Purpose:. As a Project Manager, you will be responsible for planning, organizing, and executing information technology projects within an organization.. You will lead cross-functional teams and collaborate with stakeholders to ensure the successful completion of projects within specified timelines and budgets.. Your role will involve overseeing the entire project lifecycle, from initiation to closure, and ensuring that project goals are achieved while maintaining high-quality standards.. Duties and Responsibilities:. Project Planning: . Develop comprehensive project plans, including scope, goals, deliverables, t timelines, and resources required. Identify and define project tasks, milestones, and dependencies.. Team Leadership: . Assemble project teams, assign responsibilities, and provide guidance to team members. Foster a collaborative environment, encourage teamwork, and motivate team members to achieve project objectives.. Stakeholder Management:. . Engage and communicate effectively with project stakeholders, including clients, management, and technical teams.. Manage expectations, provide regular project status updates, and address concerns or issues promptly.. Risk Management:. . Identify potential risks, assess their impact on project deliverables, and develop mitigation strategies. Proactively manage risks and issues throughout the project lifecycle to minimize disruptions.. Budget and Resource Management: . Develop project budgets, monitor expenditures, and track resource allocation.. Ensure efficient utilization of resources and manage project finances within approved budgets. . Quality Assurance: . Define and implement project quality standards and ensure adherence to best practices.. Conduct regular quality assessments and implement corrective measures as needed.. Change Management:. . Evaluate project scope changes and assess their impact on timelines, resources, and deliverables. Develop change management strategies and ensure effective communication and implementation of changes. . Documentation and Reporting:. . Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other project-related artifacts. Prepare regular progress reports and present project updates to stakeholders. . Continuous Improvement:. . Foster a culture of continuous improvement by identifying opportunities to streamline processes, enhance project delivery, and leverage emerging technologies or methodologies.. Key Measures and Targets:. 1. Customer Satisfaction as per Performance Contracting . 2. Margin Achievement as per Performance Contracting . 3. Revenue as per Performance Contracting . 4. Maturity of PMO to level as per Performance Contracting. Education, Certifications and Qualifications:. . Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). . Project Management Certification (Prince, PPM, AgilePM) . ServiceNow: CSA and SPM Certification . Scrum Master Certification . ITIL Certification ISO20000 Certification Beneficial. DEVOPS Certification Beneficial. Industry and Technical Skills and Experience:. Strong leadership and people management skills, with the ability to inspire and motivate teams. . Excellent communication, negotiation, and stakeholder management abilities. . Proficient understanding of project management principles, methodologies, and frameworks (e.g., Agile, Waterfall, Scrum). Solid technical background and understanding of IT systems and infrastructure.. Experience in managing project timelines, scope, budgets, resources, and risks. . Proficiency in project management tools and software.. Knowledge and application of Best Practice Standards and Governance (ISO20000, ITIL, COBIT2019). . Knowledge:. Technology: . Deep understanding of the latest technologies, trends, and tools in the IT field.. This includes knowledge of programming languages, databases, cloud computing, cybersecurity, and other technical areas.. Project management: Knowledge of project management methodologies such as Agile, Waterfall, and Scrum, as well as experience managing budgets, timelines, and resources. . Leadership: . Strong leadership skills, including the ability to motivate, coach, and manage employees effectively. . Communication: . Ability to communicate complex technical concepts to non-technical stakeholders, so strong written and verbal communication skills are essential.. Business acumen:. Good understanding of business strategy and how technology can support and drive business goals.. This includes knowledge of financial management, risk management, and business analysis.. Change management: . Able to manage change effectively.. This includes knowledge of change management methodologies, as well as the ability to manage resistance to change and communicate the benefits of new technologies to stakeholders.. Compliance and regulations:. Familiar with industry regulations and compliance requirements, such as HIPAA, PCI, GDPR, and others.. Data analysis: . Knowledge of data analysis and reporting tools.. Personal Attributes and Behavioral Competencies:. Personal Attributes:. Leadership:. A Program Manager should have strong leadership skills to guide and inspire their team towards achieving project goals. . They should be able to motivate team members, provide clear direction, and make tough decisions when necessary.. Adaptability: . Technology projects often involve dealing with uncertainties, changing requirements, and evolving technologies. . A Program Manager should be adaptable and flexible, able to adjust plans and strategies to accommodate shifting circumstances. . Problem-solving: . Program Managers should possess excellent problem-solving skills to identify issues, analyze their root causes, and develop effective solutions. . They should be able to think critically and creatively, considering various perspectives and alternatives. . Communication:. . Effective communication is crucial for a Program Manager to articulate project objectives, delegate tasks, and coordinate efforts among team members, stakeholders, and executives. . They should be skilled in both verbal and written communication, able to convey complex technical concepts in a clear and concise manner. . Relationship building:. . Building strong relationships with stakeholders, team members, and external partners is essential for a Program Manager. . They should be able to establish trust, collaborate effectively, and manage conflicts, fostering a positive and productive work environment. . Behavioral Competencies: . Strategic thinking: . Program Managers should have the ability to think strategically, aligning technology initiatives with organizational goals and objectives. . They should have a broad understanding of the business context and be able to identify opportunities for innovation and improvement. . Project management: . Strong project management skills are fundamental to an IT Program Manager's role. . They should be proficient in defining project scope, planning and scheduling, resource management, risk assessment, and monitoring project progress. . Knowledge of project management methodologies, such as Agile or Waterfall, is essential. . Team management: . Program Managers should excel in team management, including talent acquisition, coaching, and performance evaluation.. They should foster a collaborative and inclusive team culture, encourage open communication and recognize individual contributions.. Decision-making: . Program Managers often face complex decisions that impact project outcomes. They should be able to gather and analyze . relevant information, weigh alternatives, and make timely decisions based on sound judgment and data-driven insights.. Technical expertise:. . While Program Managers may not need to be experts in every technical domain, they should have a solid understanding of technology concepts, trends, and industry standards. . This knowledge enables effective communication with technical teams and facilitates informed decision-making.. Company Location: Egypt.