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Quality Analyst - Sales Team at Scale Virtually. Role Overview:. We are hiring a seasoned Quality Analyst (QA) to partner directly with the Sales Operator in. building a high-performing appointment setter team. This is not just a call monitoring role — . we. need someone who brings structure, insight, and leadership to quality control.. You will. co-develop the QA scorecard, create and track performance metrics, drive calibration between. Sales and Closers, and lead 1-on-1 coaching to sharpen performance and consistency.. You must be fluent in high-velocity B2B outbound sales environments, understand voice and. non-voice campaign dynamics, and know how to translate performance issues into clear,. actionable improvements.. Key Responsibilities:. QA System Design & Calibration. . Partner with the Sales Operator to design the QA scorecard and establish quality. . standards for all sales communications (calls, email, SMS, chat). . Define measurable KPIs aligned with conversion, compliance, and brand tone. . Drive calibration sessions with Sales and Closer teams to ensure QA criteria remain. . aligned with company objectives and sales goals. . Interaction Monitoring & Evaluation. . Monitor setter calls and non-voice communications to identify performance trends, tone. . deviations, and compliance gaps. . Score interactions objectively using the approved QA framework and log consistent. . evaluations. . Proactively identify areas of improvement across scripts, delivery, and handling of. . objections. . Performance Reporting & Analytics. . Build and maintain QA dashboards and reports that track quality trends and team. . performance over time. . Analyze metrics like average QA score, pass/fail rates, improvement over coaching. . cycles, and script adherence. . Share weekly QA snapshots with the Sales Operator and flag emerging performance. . risks. . 1-on-1 Coaching & Development. . Lead individualized QA debriefs and coaching sessions with setter agents, providing. . constructive, metrics-based feedback. . Track coaching outcomes and collaborate with the Sales Operator to ensure agents. . meet or exceed performance standards. . Support onboarding by evaluating new hires against quality baselines and readiness for. . live outreach.. . Process Improvement. . Collaborate on continuous process updates — QA templates, call scripts, agent playbooks efficiency. . Provide input on automation tools or QA software that can improve accuracy and. . Lead post-mortems on failed campaigns or low-performing agents to extract root causes. . . Minimum 3 years in a QA or Sales Enablement role for outbound sales/call center teams. . Demonstrated experience building QA systems, scorecards, and performance reports. . from scratch. . Strong understanding of B2B appointment setting, cold outreach strategy, and sales. . metrics. . Experienced in 1-on-1 coaching, call debriefs, and managing up with sales leaders. . Strong written and verbal communication skills in English. . Proficient in spreadsheets, CRM tools (HubSpot), and dialer systems (Kixie or similar). . Able to work independently and communicate insights clearly to both leadership and. . frontline agents. . Company Location: Philippines.