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Flemish Speaking Customer Service Agent In Zagreb at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Flemish Speaking Customer Service Agent located in Zagreb. In this dynamic role, you will provide exceptional customer support to our Flemish-speaking clients, assisting them with their inquiries and ensuring a smooth experience with our services. Your effective communication and problem-solving skills will be essential in delivering the highest level of customer satisfaction. If you are enthusiastic about helping customers and eager to join a vibrant team, we would love to hear from you!. Responsibilities. . Engage with customers via phone, email, and chat to address inquiries in Flemish.. . Provide detailed information on our products and services, ensuring clarity and accuracy.. . Assist in resolving customer issues and complaints in a timely and efficient manner.. . Document all customer interactions and follow up as needed to ensure satisfaction.. . Work collaboratively with team members to uphold high service standards.. . Stay informed about company policies, product updates, and industry trends.. . Collect feedback from customers to identify areas for improvement in service delivery.. . . Fluency in Flemish and English, both written and spoken.. . Previous experience in customer service is beneficial.. . Strong communication and interpersonal skills focused on customer satisfaction.. . Problem-solving abilities and resilience when dealing with challenging situations.. . Familiarity with customer service software and digital communication tools is a plus.. . Ability to work effectively in a team-oriented environment and independently.. . Adaptability to work in a fast-paced and changing environment.. . Company Location: Croatia.