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Remote Operations Manager - #34668 at Manila Recruitment. Our client is a trusted financial services provider offering tailored solutions in mortgage, wealth management, and custom loan services designed to help individuals and businesses achieve financial freedom. With 36 full-time brokers supported by a 20-member offshore operations team, the company delivers both scalability and exceptional service quality. In 2025, it was recognized by Mortgage Professional Australia as the No. 6 Top Brokerage, underscoring its strong performance, deep industry expertise, and unwavering commitment to client success.. Key Responsibilities: . Offshore Team Management & Performance: . Lead, manage, and support all offshore teams across functional areas, including loan support, client services, settlements, paraplanning, marketing, and administrative support . Implement robust performance management systems, including regular reviews, feedback mechanisms, and corrective action plans. . Foster a positive, productive, and collaborative work environment that aligns with company culture and values, transcending geographical boundaries. . Act as the primary liaison between headquarters and offshore teams, ensuring clear communication, alignment, and issue resolution. . Payroll & Financial Management: . Oversee and ensure the accurate, timely, and compliant processing of offshore payroll. . Manage offshore financial operations, including budgeting, expense tracking, and ensuring sufficient funds for operational continuity (e.g., payroll, vendor payments, local overheads). . Liaise with local accounting/finance teams and vendors to ensure adherence to local financial regulations and tax laws. . Monitor offshore income streams and proactively address any shortfalls, working closely with senior leadership to secure necessary operational funding. . Prepare and present financial reports specific to offshore operations.. Operational Excellence & Process Improvement: . Continuously analyze and optimize offshore operational workflows and processes to enhance efficiency, quality, and cost effectiveness. . Identify and implement best practices in offshore management, leveraging technology and automation where appropriate. . Develop and maintain operational policies, procedures, and documentation for offshore activities. . Ensure compliance with relevant local and international labor laws, regulations, and industry standards. . Manage vendor relationships critical to offshore operations (e.g., HRIS, payroll providers, local legal counsel). . Strategic Planning & Growth: . Contributes to the strategic planning for offshore expansion and operational scaling. . Identify opportunities for process automation, technology adoption, and resource optimization within offshore operations. . Provide insights and recommendations to senior leadership on offshore market trends, risks, and opportunities.. Must-have Skills/Qualification: . Minimum of 8 years’ experience in the Australian mortgage industry. . Proven leadership and team management background. . At least 3 years of experience as an Operations Manager. . Demonstrated ability in process improvement and operational efficiency.. Experience in handling HR-related functions, employee concerns, and transactions. . Training and Recruitment experience (interview new candidate, onboarding training, and team operation process training, etc). . A keen eye for detail. • Functional knowledge of Microsoft Word, PowerPoint, and Adobe Acrobat. . Ability to work under tight timelines in a collaborative environment. . Excellent written and spoken English. . Advantageous. : . Experience in offshore support to Australian brokerage or broker is an advantage. . Having a wide range of connection and resource of offshore loan support is also an advantage.. Employment Type: . Full time Employment. Schedule: . Monday to Friday – Dayshift PH time. Location: . Remote. Industry: . Financial Services. Company Location: Philippines.